At Harmindar Boost, customer satisfaction is at the heart of everything we do. We take great pride in the quality of every product we offer, and we want you to feel completely confident every time you shop with us. If for any reason you are not entirely happy with your purchase, we are here to make things right. Please read our Returns and Refund Policy carefully so you understand your options and how the process works.
1. Our Commitment to You
We believe that shopping online should be a stress-free experience. When you order from Harmindar Boost, you are trusting us to deliver products that meet the standard we describe and display. In the rare event that something does not meet your expectations — whether because of a change of mind, a damage issue, or an error on our part — we are committed to handling your concern fairly, promptly, and without unnecessary hassle.
We do not believe in making the returns process difficult. Our goal is simple: if something is not right, we will work with you to resolve it.
2. Return Window
We accept returns within 30 days of the date your order was delivered. We strongly encourage you to inspect your items as soon as they arrive so that any issues can be reported and addressed within this window.
If 30 days have passed since your delivery date, we are unfortunately unable to offer a return or refund. We recommend keeping your order confirmation email and any delivery notifications, as these will help confirm your delivery date if needed.
3. How to Initiate a Return
To begin a return, please contact our customer support team within 30 days of delivery using the contact details at the bottom of this page. Do not send items back before receiving confirmation and instructions from us, as unauthorised returns sent without prior approval may not be accepted and could result in delays or ineligibility for a refund.
When you contact us, please include the following information to help us process your request as quickly as possible:
Your full name and order number. The item or items you wish to return. The reason for the return. Clear photographs of the item if it arrived damaged, defective, or incorrect.
Once we have reviewed your request, we will respond with return instructions and the appropriate return shipping address. Our team aims to respond to all return requests within one to two business days during our operating hours.
All returns must be sent by mail. We are unable to accept in-person returns at this time.
4. Item Condition Requirements
To be eligible for a return and refund, items must meet the following conditions:
The item must be unused and in the same condition in which it was received. The item must be returned in its original packaging, including any protective materials, accessories, tags, inserts, and any other components that were included at the time of delivery. The item must not show any signs of wear, use, scratches, damage caused after delivery, or misuse of any kind.
We inspect all returned items upon receipt. Items that do not meet these condition requirements may not qualify for a refund and may be returned to you at your expense. We appreciate your cooperation in ensuring items are carefully packaged before being sent back to us, as we cannot be responsible for damage that occurs during the return shipping process.
5. Return Shipping
Customer Remorse Returns
If you are returning an item because you have changed your mind, selected the wrong style or size, or simply no longer want the product, the cost of return shipping is your responsibility. We recommend using a tracked shipping service for your return, as we cannot be held responsible for items lost or damaged in transit on their way back to us. Please note that original outbound shipping fees are non-refundable in these cases.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or if you have received an incorrect item, we sincerely apologise for the inconvenience. Please contact us within 7 days of delivery and include clear photographs showing the issue clearly. Once we have reviewed and verified your claim, we will arrange return assistance at no additional cost to you and ensure your issue is resolved as a priority. We may offer a replacement, an exchange, or a full refund depending on the circumstances and product availability.
6. Restocking Fees
Harmindar Boost does not charge restocking fees on any returns. The amount you are refunded will reflect the full product price, subject to the conditions outlined in this policy. We believe restocking fees create unnecessary friction for customers and we have no intention of introducing them.
7. Refund Processing
Once your returned item has been received at our facility, our team will inspect it and assess whether it meets the return eligibility conditions described in this policy. We will notify you by email regarding the approval or rejection of your refund within a reasonable timeframe after the item is received.
If your return is approved, your refund will be processed and credited back to your original payment method within 10 business days of approval. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear on your statement. This is outside of our control, but if you have not received your refund after 10 business days and your bank has confirmed no pending transactions, please do not hesitate to contact us and we will investigate on your behalf.
If your return is rejected because the item does not meet our condition requirements, we will contact you to explain the reason and discuss next steps.
8. Non-Returnable Items
Certain items are not eligible for return or refund. These include:
Items that have been used, worn, or show any signs of use after delivery. Items that have been damaged after delivery due to mishandling, misuse, or improper storage. Items returned without their original packaging, accessories, tags, or other included components. Items marked as final sale at the time of purchase. Items returned without prior approval from our customer support team.
If you are unsure whether your item qualifies for a return before contacting us, please reach out and we will be happy to advise you.
9. Exchanges
If you would like to exchange an item for a different product rather than receive a refund, please let us know when you contact us to initiate your return. We will do our best to accommodate exchange requests, subject to product availability. Where an exchange is not possible, we will process a refund in accordance with this policy.
10. Lost or Missing Packages
If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible. We will liaise with the carrier on your behalf to investigate the situation. Please note that we are not responsible for delays caused by shipping carriers, customs processing, or circumstances outside our control, but we will always do our best to assist you in resolving any delivery issues.
11. Damaged Items in Transit
In the unfortunate event that your item arrives visibly damaged due to transit handling, please do the following: photograph the outer packaging before opening it, photograph the damaged item once opened, and contact us within 7 days of delivery with these images. Acting quickly allows us to file a claim with the carrier and resolve your situation as efficiently as possible.
12. Contact Us
If you have any questions about this policy, would like to initiate a return, or need any assistance with your order, please do not hesitate to get in touch with our team. We are always happy to help.
Business Name: Harmindar Boost
Website: harmindarboost.site
Email: support@harmindarboost.site
Phone: +1 661 439 9106
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Business Address: 150 Jimmy Ave, Russell Springs, KY 42624, United States
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